Adopt AI at the level you’re ready for.
Three tiers, from getting your knowledge AI-ready to letting the agent answer your customers directly. Start where you trust it today, and grow into the rest.
Tier 1Knowledge Base EngineeringWe turn your documentation into a knowledge base built for AI agents and customer success.See how it worksTier 2Self-Service PortalSite search that finally makes self-service work.See how it worksTier 3Graybeard Support AgentThe conversational tier that carries customers to the thing they came to do.See how it works
From your documents to a cited answer.
- 1You hand over the documentation you already maintain.
- 2Graybeard's team builds it into a structured, searchable knowledge base under your brand.
- 3People ask in plain language on your own site.
- 4They get a direct answer cited to the exact source, and a pointer to the next step.
Three ways your customers get an answer today.
A public AI engine (ChatGPT and the like)
Fast, but guesses your specs, has no access to your real documentation, cites nothing you control, and surfaces competitors on your part numbers.
Your static knowledge base / PDF portal
It is your content, but people cannot find the answer in it, so they give up and call.
Graybeard
Your content, made to answer, cited to the exact page it came from, on your own site, pointed at the next step.